Terms of service
These terms apply to Ownly CRM, a service of Vysa Trading LLC ("we"), including this website, the demo, the DIY template and any CRM we build and host for you ("the service"). By ordering or using the service, you agree to them.
1. What we provide
We set up a CRM adapted to your business and, on hosted plans, keep it online with hosting, backups and updates. The exact features, setup time and price for your business are confirmed in writing (quote or email) before you pay.
2. Free call and demo
Introductory calls are free and carry no obligation. The live demo uses fictional data, resets automatically and is for evaluation only — don't enter real customer information.
3. Prices and payment
- Prices are shown on this site or in your quote, before any applicable taxes.
- Hosted plans are billed monthly in advance and renew automatically until cancelled.
- Any setup fee is due before work starts.
- We'll give at least 30 days' notice by email before changing the price of an active subscription.
4. Cancellation and refunds
- You can cancel a hosted plan at any time by emailing support@vysatrading.com. It stays active until the end of the period already paid; we don't charge cancellation fees.
- Monthly fees already paid aren't refunded for partial months, and completed setup work isn't refundable, except where the law requires otherwise.
- The DIY template is a digital product delivered immediately; if the file is faulty, tell us and we'll fix or refund it.
5. Your data
You own the data you put in your CRM. We use it only to provide the service, as described in our Privacy policy. You can request an export at any time; after cancellation we keep it 30 days for export and then delete it.
6. Your responsibilities
- Keep your login details private and remove users who leave your team.
- Only store information you have the right to store, and follow anti-spam and privacy laws when contacting your customers.
- Don't use the service for unlawful content, spam, or attempts to access other customers' data or our systems.
7. AI features
AI lead capture suggests details extracted from text you paste. Suggestions can be wrong — please review them before saving or contacting anyone. AI availability depends on Google's service and may change.
8. Availability and support
We aim to keep your CRM available at all times, but we can't guarantee uninterrupted service; maintenance, provider outages or events beyond our control may cause downtime. We reply to support emails within one business day.
9. Intellectual property
The Ownly CRM software, design and name belong to Vysa Trading LLC. On a hosted plan you receive a licence to use it for your business while your subscription is active. Your data and your logo remain yours.
10. Limitation of liability
To the maximum extent permitted by law, the service is provided "as is", and Vysa Trading LLC's total liability for any claim is limited to the fees you paid us in the three months before the claim. We are not liable for indirect losses such as lost profits or lost business.
11. Ending the service
We may suspend or end an account that breaks these terms or doesn't pay, after notice by email when possible. Section 5 (export and deletion) still applies.
12. Changes and contact
We may update these terms; active customers will be notified of material changes by email. Questions: support@vysatrading.com.